Question 1

What is your minimum order quantity?

Accepted Answer

MOQs vary by product, typically 500 kg for packed goods and one 20ft container for rice and oils. We can consolidate multiple products into a single mixed container.

Question 2

Can I get samples before placing an order?

Accepted Answer

Yes. We dispatch pre-production samples by courier. Sample cost and courier charges are adjusted against your first commercial order.

Question 3

Do you offer private label manufacturing?

Accepted Answer

Yes. We manufacture, package and export under your brand, including packaging design, label printing and compliance for your destination market.

Question 4

What are your payment terms?

Accepted Answer

We usually work on advance TT, or an irrevocable letter of credit at sight. Terms can be discussed for repeat buyers.

Question 5

Which documents do you provide with each shipment?

Accepted Answer

Commercial invoice, packing list, bill of lading, certificate of origin, and where applicable phytosanitary, health and fumigation certificates.

Question 6

How long does production and shipping take?

Accepted Answer

Standard orders ship in 15 to 21 days after confirmation. Private label orders take 30 to 45 days depending on packaging lead time.

Question 7

Which countries do you export to?

Accepted Answer

We ship to the Middle East, Africa, Europe, Asia-Pacific, North America and beyond. Tell us your destination port and we will confirm freight.

Question 8

Can you mix multiple product categories in one container?

Accepted Answer

Yes. Mixed-container consolidation is one of our core strengths - a single FCL can carry spices, flour, pulses, oils, snacks and home care with a consolidated invoice and packing list.

Question 9

What are your payment terms?

Accepted Answer

We work with advance TT, irrevocable LC at sight and DP terms for established buyers. Terms are confirmed on the proforma invoice before production.

Question 10

Which incoterms do you quote?

Accepted Answer

FOB Nhava Sheva or Mundra as standard, with CFR and CIF available to most major ports on request.

Question 11

Do you provide pre-shipment samples?

Accepted Answer

Yes. Courier samples are dispatched for approval before bulk production, and pre-shipment lab reports are shared before the vessel sails.

Question 12

What documentation is included?

Accepted Answer

Commercial invoice, packing list, bill of lading, certificate of origin, FSSAI and health certificates, phytosanitary certificate where applicable, and third-party lab analysis.

Question 13

How long does private label development take?

Accepted Answer

Typically 6-10 weeks from brief to first shipment, covering formulation, artwork, regulatory label check, pilot pack and production.

Question 14

What is the shelf life of your products?

Accepted Answer

Between 6 and 24 months depending on category and packaging format; exact shelf life is printed on each pack and stated on the specification sheet.

Frequently Asked Questions

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